Terms & Conditions of Use

1. About Us

These Terms & Conditions ("Terms") govern your use of the TruRout platform, including the TruRout mobile application, website (www.trurout.com), and all related services (collectively, the "Platform"), operated by TruRout Technologies (Private) Limited ("TruRout", "we", "us", or "our"), a company incorporated under the Companies Act No. 07 of 2007 in Sri Lanka, with its registered office at Colombo, Sri Lanka.

TruRout operates as a technology platform that connects independent Drivers with Riders and Cargo Customers. TruRout does not itself provide transport or delivery services. The transport service is provided directly by independent Drivers who are registered on the Platform.

2. Definitions

In these Terms, the following definitions apply:

• "Platform" — the TruRout mobile application, website, and all associated digital services.
• "Rider" — any individual who registers on the Platform to request passenger transport services.
• "Driver" — an independent contractor registered on the Platform to provide transport services.
• "Cargo Customer" — any individual or business using the Platform to request cargo or delivery services (TruMove/TruHaul).
• "User" — collectively, Riders, Cargo Customers, and any other person accessing the Platform.
• "Trip" — a passenger or cargo transport service arranged through the Platform.
• "Fare" — the price displayed and charged for a Trip.
• "Wallet" — the in-app digital wallet associated with a User's or Driver's TruRout account.
• "Content" — all text, images, data, and other materials available on or through the Platform.

3. Eligibility and Account Registration

• You must be at least 18 years of age and legally capable of entering into binding contracts under Sri Lankan law.
• You must register an account using accurate, current, and complete personal information, and maintain the confidentiality of your login credentials.
• You must not allow any other person to use your account. You are responsible for all activity conducted through your account.
• TruRout reserves the right to refuse registration, suspend, or terminate any account at any time, at its sole discretion.

4. Nature of the Platform and Services

• TruRout is a technology intermediary. We are not a transport provider, carrier, or logistics operator.
• Drivers on the Platform are independent contractors. They are not employees, agents, or representatives of TruRout.
• TruRout operates on a subscription model. Drivers pay a flat daily subscription fee to access the Platform. TruRout does not collect commission from trip fares.
• Services include passenger rides (Bike, Tuk-Tuk, Car, SUV, Van) and cargo transport (TruMove S, TruMove M, TruMove XL, TruHaul). Availability may vary by location and time.
• TruRout does not guarantee the availability of Drivers or the completion of any Trip request.

5. User Obligations

6. Fares, Payments, and Cancellations

• Fares are calculated and displayed by the Platform before you confirm a Trip. By confirming a Trip, you agree to pay the displayed Fare.
• Payment may be made by credit/debit card (Visa, Mastercard), eZ Cash, mCash, FriMi, LankaQR, or cash, as available on the Platform. Card payments are processed through the WebXPay payment gateway.
• Card payments attract a small platform fee to cover payment gateway processing costs. This fee is transparently displayed prior to payment confirmation.
• Surge or dynamic pricing may apply during periods of high demand. You will be notified of applicable pricing before confirming your Trip.
• Cancellation fees may apply. Please refer to our Refund & Cancellation Policy for full details.
• TruRout Wallet credits may be applied toward Fares. Wallet balances are non-transferable and subject to the Refund & Cancellation Policy on account closure.

7. Driver Subscriptions

• Drivers access the Platform by paying a flat daily subscription fee determined by their registered vehicle category, starting from LKR 100 per day. Current subscription rates by vehicle category are published on the Platform and the TruRout website and may be updated from time to time. TruRout does not take any commission from trip fares.
• Driver subscription fees are non-refundable once activated. Refer to the Refund & Cancellation Policy for the applicable refund schedule.
• A Driver whose subscription has lapsed is automatically taken offline and will not receive trip assignments until a new subscription is activated.

8. Intellectual Property

• All intellectual property in and relating to the Platform, including the TruRout name, logo, software, algorithms, content, and design, is the exclusive property of TruRout Technologies (Private) Limited or its licensors.
• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose.
• You must not copy, reproduce, redistribute, modify, or create derivative works of any Platform content without prior written consent from TruRout.

9. Limitation of Liability

To the maximum extent permitted by applicable Sri Lankan law, TruRout shall not be liable for:

• Any act or omission of a Driver during a Trip;
• Delays, cancellations, or route variations caused by traffic, weather, or force majeure;
• Loss of or damage to personal property during a Trip;
• Personal injury caused by a Driver's conduct;
• Loss of profits, business interruption, or indirect, consequential, or special loss of any kind.

10. Disclaimer of Warranties

• The Platform is provided on an "as is" and "as available" basis. TruRout makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from viruses or harmful components.
• TruRout does not warrant the accuracy, completeness, or reliability of any content or information on the Platform.

11. Third-Party Services and Links

• The Platform may integrate with or link to third-party services including mapping services, payment gateways, and mobile wallets. TruRout is not responsible for the content, policies, or practices of any third-party service.
• Your use of third-party services is subject to the terms and conditions of the relevant third party.

12. Termination and Suspension

• TruRout may suspend or terminate your account immediately and without notice if you breach these Terms, engage in fraudulent or abusive conduct, pose a safety risk, or use the Platform unlawfully.
• You may terminate your account at any time by following the account closure procedure in the Platform. Termination does not affect any outstanding payment obligations.
• Upon termination, your licence to use the Platform ceases immediately. Wallet balances will be refunded in accordance with the Refund & Cancellation Policy.

13. Changes to These Terms

TruRout may update these Terms from time to time. We will notify you of material changes via the Platform or by email at least 14 days before they take effect. Your continued use of the Platform after the effective date of changes constitutes acceptance.

The current version of these Terms is always available at: www.trurout.com/terms

14. Governing Law and Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
• Any dispute arising from these Terms or your use of the Platform shall first be subject to TruRout's internal dispute resolution process. If unresolved, the dispute may be referred to mediation and, if necessary, arbitration under the Arbitration Act No. 11 of 1995, with the seat of arbitration in Colombo, Sri Lanka.
• The courts of Sri Lanka have exclusive jurisdiction for interim relief and enforcement of any arbitral award.

15. Contact

• General Support — support@trurout.com
• Legal & Compliance — legal@trurout.com
• Website — www.trurout.com
• Address — Colombo, Sri Lanka