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How can we help?

Find answers to common questions about TruRout rides and TruMove cargo bookings.

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Help centre

How can we help?

Riders

How can we help?

Download the TruRout Rider App, enter your pickup and destination, choose your vehicle type (Bike, Tuk, Car, SUV, or Van), and confirm. You'll be matched with a nearby driver instantly.

For passenger rides, you can book a Motorbike, Tuk , Car, SUV, or Van depending on your group size and preference. All are available through the TruRout Rider App.

Fares are based on distance and vehicle type. You'll see a fare estimate before confirming your booking — no surprises. The price shown is the price you pay.

If a driver cancels, you'll be automatically rematched with another nearby driver. If no driver is available, your booking will be released and you won't be charged.

TruRout currently operates in Colombo, with expansion to Kandy, Galle, and other major cities underway. Check the Cities page for the latest coverage.

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